All standard domestic orders are either sent with UPS or Royal Mail these deliveries may require a signature
upon receipt of goods.
To avoid any potential delays in receiving your items, please ensure the billing address matches the address on
your card statements. For security our customers may also be subject to standard fraud prevention checks.
All products are shipped from the United Kingdom. As the United Kingdom has now left the European
Union it has meant an end to the free trade agreement as we know it. Meaning our customers that live within
the EU will have duties and taxes to pay on top of their purchase, these will not be part of your Ralph &
Mimi invoice and are to be paid by you upon entry of your destination country.
Rest Of The World
It is important to note that you may have to pay customs duties and taxes on the items you purchase with us
and that these local fees are not included in your Ralph & Mimi invoice. Ralph & Mimi are unable to predict
these charges and we recommend contacting your local importing office. However, places like USA have a
threshold of $800 and Australia of $1000 before anything needs to be paid. We would advise splitting your
order if you're going to go over these thresholds.
We hope that you love your purchase, although, we know sometimes this is just not the case. We are happy to offer you a refund (minus delivery costs) or exchange if you contact Ralph & Mimi within 14 days of receipt in order to acknowledge the return. Goods then need to be returned to us within another 14 days of this acknowledgement in a re-saleable conditions with label, tags intact and unworn.
If you have bought an item in the sale please note that you have 7 days from time of purchase to return the goods back to the store and be aware that sale items can only be exchanged or a credit note issued. Refunds will not given on sale goods, this is non negotiable.