UK Delivery.
All standard domestic orders are either sent with UPS or Royal Mail these deliveries may require a signature
upon receipt of goods.
To avoid any potential delays in receiving your items, please ensure the billing address matches the address on
your card statements. For security our customers may also be subject to standard fraud prevention checks.
*UK deliveries to certain postcodes in the Channel Islands and Scottish Highlands can take up to eight
working days to be delivered. These postcodes are affected: GY9–10, HS1–HS9, KW15–KW17, PA41–61,
TR21–25, ZE1–ZE3, ZE–ALL.
Please note: for both UK and international orders, delivery may be delayed due to situations beyond our
control, for example: Customs delays, adverse weather conditions or increase in demand. Our Customer
Service Team will update you if anything changes with your order.
We do not currently despatch on a Saturday or Sunday. Orders placed prior to 2pm GMT are sent same
working day (Monday-Friday only). Orders placed after 2pm GMT will be sent the following working day.
Click and collect is available at or Hexham location, you will be notified by email once your order is ready.
International Delivery.
Europe
All products are shipped from the United Kingdom. As the United Kingdom has now left the European
Union it has meant an end to the free trade agreement as we know it. Meaning our customers that live within
the EU will have duties and taxes to pay on top of their purchase, these will not be part of your Ralph &
Mimi invoice and are to be paid by you upon entry of your destination country.
Rest Of The World
It is important to note that you may have to pay customs duties and taxes on the items you purchase with us
and that these local fees are not included in your Ralph & Mimi invoice. Ralph & Mimi are unable to predict
these charges and we recommend contacting your local importing office. However, places like USA have a
threshold of $800 and Australia of $1000 before anything needs to be paid. We would advise splitting your
order if you are going to go over these thresholds.
Items that cannot be shipped outside of the UK
Currently with the EU shipping restrictions that have been put in place, sales of Beauty and Grooming
products have been blocked. We apologise for any inconvenience caused.
Security & Liability.
The couriers we use ensure that your goods are delivered / signed for correctly to ensure that your items are
in safe hands. Ralph & Mimi will not accept liability for any delivery instructions that have been issued to our
delivery partners by you the customer. For example is instructions are left requesting a parcel to be left in a
safe place like a garage, neighbour or shed, we cannot accept responsibility if you do not receive your goods.
Your order is insured in the unlikely event that your parcel is lost/damaged or stolen whilst in transit and in
the care of the couriers. However, once the parcel has been delivered or signed for then it is no longer covered
within that agreement and the responsibility of the parcel and the contents within the parcel falls to the
recipient.
Returns.
We hope that you love your purchase, although, we know that sometime this is just not the case. We are
happy to offer you a refund (minus delivery costs) or exchange if you contact Ralph & Mimi within 14 days of
receipt in order to acknowledge the return. Goods then need to be returned to us within another 14 days of
this acknowledgement in a re-saleable condition with label, tags intact and unworn.
If you have bought an item in the sale please note that you have 7 days from time of purchase to return the
goods back to the store and be aware that sale items can only be exchanged or a credit note issued. Refunds
will not be given on sale goods this is non negotiable.
Important information:
Please bear in mind when requesting the return of clothing the items must have all tags, labels in tact and be
in an unworn condition. Shoes must be tried on on top of carpeted areas any damaged boxes or shoes with
damaged soles will not be accepted for return.
For online returns we aim to process all refunds within 1-2 working days of receiving the item. Please bear in
mind that seasonal returns may incur a longer wait for items to be processed. All successfully returned items
will be credited to the account they were paid with.
Please allow 3-5 working days for your refund to appear back in your bank.
In Store Returns.
We do accept items that have been bought online to be returned in to our Ralph & Mimi store, please note
you must bring your proof of purchase with you and have your returns form filled out. Refunds for items
brought back in store are processed as soon as they are received.
Full price items at the time of purchase that have been bought in store can be brought back with a receipt
within 14 days of the purchase for a refund, credit note or exchange.
If you have bought an item in the sale please note that you have 7 days from time of purchase to return the
goods back to the store and be aware that sale items can only be exchanged or a credit note issued. Refunds
will not be given on sale goods this is non negotiable.
Faulted Or Defected Items.
If your item is damaged or has a manufacturing fault we will potentially offer you either a repair or an
exchange. In these cases you will need to return you item for assessment. Contact us at
info@ralphandmimi.com for further information regarding these kinds if returns.
Please be aware that goods will only be classified as faulty if they have been either received damaged or where
a genuine manufacturing fault happens within six months following your purchase. Items damaged as a result
of wear and tear are not considered to be faulty and will not be accepted. Ralph & Mimi do not accept
responsibility for damaged items or faults that have occurred after the six month period. Sometimes we are
able to contact the manufacturers to help resolve the issue but this is dealt with case by case and no
guarantees are made.
Once we have received your item a member of our customer care team will then inspect the item to establish
the potential cause of the fault and to decide whether you are entitled to a full refund, exchange or a repair.
We may need to speak to our brands in order to establish this.
If you item is able to be repaired either by us or by the manufacturer it may take up to 6 weeks if the item
needs to be sent back to the manufacturer for repair. If exchange is offered but we no longer have the stock to
offer such an exchange a full refund will be offered instead.
Christmas Returns.
Over the Christmas period we extend our returns policy to make life that little bit easier. Any items purchased
from November 1st in store or online, will be given until the 9th of January to return for exchange or store
credit only. Any items returned after the 9th of January will unfortunately not be accepted. Please note we
cannot accept any items that do not have a receipt. This policy relates to items bought both online and in
store.
