Overview.
This website is operated by RSK Enterprise Limited (trading as Ralph & Mimi). Throughout the site, the
terms “we”, “us” and “our” refer to Ralph & Mimi . Ralph & Mimi offers this website, including all
information, tools and services available from this site to you, the user, conditioned upon your acceptance of
all terms, conditions, policies and notices stated here.
Orders.
These terms and conditions apply to purchases made via the Ralph & Mimi website store
www.ralphandmimi.com or telephone purchases only.
By placing an order via our website you confirm that:
- You are capable of entering into a legally binding contract
- You are purchasing goods as a consumer and not as a wholesale purchase
- You can be contacted by Ralph & Mimi via email regarding your order, and for marketing purposes. You
can unsubscribe from this mailing list at any time.
When making a purchase we require your name, billing address, delivery address, telephone number, email
address and payment details.
Once you have submitted your order through our website, we will send you an acknowledgement email listing
the products ordered.
This email acts simply as an acknowledgment that your order has been submitted and will be processed by us,
and it should not be considered that the order is confirmed or accepted at this point.
Creating An Account With Ralph & Mimi.
To place an order using the Ralph & Mimi website, you will be obligated to create an account with us. This
requires you inputting your personal information. All personal information asked by us is compulsory in
order to process your order.
Required and compulsory information would be identified by an asterisk (*). Information not identified by an
asterisk (*) is not compulsory but is however recommended to help us improve your use of the site.
You can read our full privacy and cookie policy for more information to see how all personal information is
used and stored. You may also contact our customer service team who will be happy to provide further
information.
When creating an account with us, you will be asked to create a password. Your password allows you to
access your account and is set up for your account security. It is your responsibility to ensure this password is
secure and kept confidential. The website owner has no record or access to your password and cannot be
held accountable for failure to provide a secure password and keep this confidential.
If you suspect or become aware that your account password has been compromised, you can change this in
the account or contact us directly to suspend the use of the account.
Stock Availability
Please note all orders are subject to stock availability. We may on occasion be unable to supply an item
ordered due to stock shortage.
In the event of the product ordered being out of stock, we will advise this via email or telephone, and refund
you the amount you have paid for the product in full. We will do our utmost to let you know as soon as we
can if we cannot fulfil any part of an order.
Your order will be accepted and confirmed by us when the products have been despatched, we will email you
to confirm your order has been sent.
Payment
For all orders placed on www.ralphandmimi.com, payment will be taken at the point of placing the order,
once the order has been submitted to our website.
Please note that any applicable refunds will only be issued to the original payment method.
Delivery.
Our delivery options vary by shipping destination, product and service. Please visit our delivery and
returns pages for further details.
Multiple unsuccessful delivery attempts or refusal to accept deliveries will result in the return fee being
deducted from your refund.
Our free UK delivery service is only valid for orders based in the UK Mainland and excludes Northern
Ireland & Northern Scotland. Please note, this free delivery option is subject to change and does not affect
your statutory rights. This is only available on the next working day delivery unless otherwise stated.
Orders placed prior to 2pm are sent same working day (Monday-Friday only). Orders placed after 2pm on
Friday will be sent the following working day.
If you have not received your order after 7 working days, please contact us. In all
cases of free shipping promotions, the shipping charge only will be deducted. No taxes, duties or customs
charges will be removed.
All delivery time scales and estimated dates provided are an estimate and not a guarantee.
We will try to ensure that your order is delivered by the estimated delivery date; however, there may be
circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we
will try and arrange for your products to be delivered as soon as possible; however, we will not be liable for
any losses caused as a result of such delay. Please note: there may be occasional delays with delivery due to
busier periods. In such instances, our customer service team can advise you further on the expected delivery
date for your order.
Deliveries will be carried out by third-party couriers. By placing an order on the website, you agree to the
conditions of carriage of our delivery partners.
Delivery Restrictions.
Please note: we are unable to deliver certain products outside of the UK (such as alcohol, beauty and
fragrance, wood products, and perishable items). These restrictions are subject to change dependent on a
number of factors, including local import restrictions. Please note: information on delivery restrictions is also
shown on individual product pages. We can only deliver to one shipping address per order.
Deliveries Taxes & Duties.
Depending on where your delivery address is, different taxation rules and additional charges might apply. If
you are shipping items internationally, you might need to pay import duties upon receipt of the products. We
will notify you during the check-out process if import duties are included or not. Unfortunately, we have no
control over these charges and we cannot advise on their amount. The payment of any import duties or taxes
is your responsibility. Before placing your order, please contact your local Customs office for further
information and a ‘landed cost estimate’. Ralph & Mimi is not responsible for items confiscated or delayed by
local Customs authorities.
Click and Collect.
We offer a Click and Collect service to collect your order at our Hexham store. If Click and Collect is
available for your order, this will be displayed at the checkout. Once you have selected Click and Collect as
your delivery option and completed your order, we cannot re-direct your order to another address.
You will be notified once your order is ready to collect. You must bring your email confirmation and a valid
proof of ID to collect your order.
Returns.
We offer a full refund (excluding delivery costs) on any items that have been returned to us pithing 14 days of
the delivery date.
It is very important that items to be refunded or exchanged are returned to us in a saleable condition. Please
return any items in the original packaging with any labels, tags, etc. still attached. Please note that we cannot
issue a refund for items that have been worn.
While we offer free returns for all orders, the original delivery cost won’t be included in your refund. Please
note: if you return an item, the taxes and import duties will be refunded to you if they were originally
included in the purchase price. If they were not included, you will be responsible for reclaiming duty directly
from your local Customs office.
Non-Returnable Products
The following products cannot be returned:
- Products that are personalised, bespoke, altered or otherwise made to your specification
- Beauty products, fragrances.
- Certain accessories (hosiery)
Underwear, nightwear and swimwear, unless the protective adhesive strip is still in place and the item is in a
saleable condition
Pricing, Product & Service Descriptions.
If a discovery has been made that we have made a pricing error, we reserve the right to suspend your order
and contact you to ask whether you wish to continue with the order at the correct price. We will not be
obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its
accuracy, either expressed or implied. We reserve the right to amend errors or to update product information
at any time without prior notice.
Packaging may in fact vary from what is shown on the website and all weights and dimensions of products are
not a guarantee and approximation only. Although we try to ensure that every image of the product and
colour is accurately displayed, depending on your viewing device and settings, colour may be altered to that
of the product. In the event of the image of a product being incorrect or inaccurate, we will contact you prior
to dispatch or you can contact us directly on receipt to discuss further, the product received and how to
proceed.
