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Terms & Conditions

Overview.

This website is operated by RSK Enterprise Limited (trading as Ralph & Mimi). Throughout the site, the

terms “we”, “us” and “our” refer to Ralph & Mimi . Ralph & Mimi offers this website, including all

information, tools and services available from this site to you, the user, conditioned upon your acceptance of

all terms, conditions, policies and notices stated here.

Orders.

These terms and conditions apply to purchases made via the Ralph & Mimi website store

www.ralphandmimi.com or telephone purchases only.

By placing an order via our website you confirm that:

- You are capable of entering into a legally binding contract

- You are purchasing goods as a consumer and not as a wholesale purchase

- You can be contacted by Ralph & Mimi via email regarding your order, and for marketing purposes. You

can unsubscribe from this mailing list at any time.

When making a purchase we require your name, billing address, delivery address, telephone number, email

address and payment details.

Once you have submitted your order through our website, we will send you an acknowledgement email listing

the products ordered.

This email acts simply as an acknowledgment that your order has been submitted and will be processed by us,

and it should not be considered that the order is confirmed or accepted at this point.

 

Creating An Account With Ralph & Mimi.

To place an order using the Ralph & Mimi website, you will be obligated to create an account with us. This

requires you inputting your personal information. All personal information asked by us is compulsory in

order to process your order.

Required and compulsory information would be identified by an asterisk (*). Information not identified by an

asterisk (*) is not compulsory but is however recommended to help us improve your use of the site.

You can read our full privacy and cookie policy for more information to see how all personal information is

used and stored. You may also contact our customer service team who will be happy to provide further

information.

 

When creating an account with us, you will be asked to create a password. Your password allows you to

access your account and is set up for your account security. It is your responsibility to ensure this password is

secure and kept confidential. The website owner has no record or access to your password and cannot be

held accountable for failure to provide a secure password and keep this confidential.

If you suspect or become aware that your account password has been compromised, you can change this in

the account or contact us directly to suspend the use of the account.

 

Stock Availability

Please note all orders are subject to stock availability. We may on occasion be unable to supply an item

ordered due to stock shortage.

In the event of the product ordered being out of stock, we will advise this via email or telephone, and refund

you the amount you have paid for the product in full. We will do our utmost to let you know as soon as we

can if we cannot fulfil any part of an order.

Your order will be accepted and confirmed by us when the products have been despatched, we will email you

to confirm your order has been sent.

 

Payment

For all orders placed on www.ralphandmimi.com, payment will be taken at the point of placing the order,

once the order has been submitted to our website.

Please note that any applicable refunds will only be issued to the original payment method.

 

Delivery.

Our delivery options vary by shipping destination, product and service. Please visit our delivery and

returns pages for further details.

 

Multiple unsuccessful delivery attempts or refusal to accept deliveries will result in the return fee being

deducted from your refund.

Our free UK delivery service is only valid for orders based in the UK Mainland and excludes Northern

Ireland & Northern Scotland. Please note, this free delivery option is subject to change and does not affect

your statutory rights. This is only available on the next working day delivery unless otherwise stated.

Orders placed prior to 2pm are sent same working day (Monday-Friday only). Orders placed after 2pm on

Friday will be sent the following working day.

Orders over £150 qualify for free delivery, tracking details of any order placed with us will be sent

immediately after dispatch. If you have not received your order after 7 working days, please contact us. In all

 

cases of free shipping promotions, the shipping charge only will be deducted. No taxes, duties or customs

charges will be removed.

All delivery time scales and estimated dates provided are an estimate and not a guarantee.

We will try to ensure that your order is delivered by the estimated delivery date; however, there may be

circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we

will try and arrange for your products to be delivered as soon as possible; however, we will not be liable for

any losses caused as a result of such delay. Please note: there may be occasional delays with delivery due to

busier periods. In such instances, our customer service team can advise you further on the expected delivery

date for your order.

Deliveries will be carried out by third-party couriers. By placing an order on the website, you agree to the

conditions of carriage of our delivery partners.

 

Delivery Restrictions.

Please note: we are unable to deliver certain products outside of the UK (such as alcohol, beauty and

fragrance, wood products, and perishable items). These restrictions are subject to change dependent on a

number of factors, including local import restrictions. Please note: information on delivery restrictions is also

shown on individual product pages. We can only deliver to one shipping address per order.

 

Deliveries Taxes & Duties.

 

Depending on where your delivery address is, different taxation rules and additional charges might apply. If

you are shipping items internationally, you might need to pay import duties upon receipt of the products. We

will notify you during the check-out process if import duties are included or not. Unfortunately, we have no

control over these charges and we cannot advise on their amount. The payment of any import duties or taxes

is your responsibility. Before placing your order, please contact your local Customs office for further

information and a ‘landed cost estimate’. Ralph & Mimi is not responsible for items confiscated or delayed by

local Customs authorities.

 

Click and Collect.

 

We offer a Click and Collect service to collect your order at our Hexham store. If Click and Collect is

available for your order, this will be displayed at the checkout. Once you have selected Click and Collect as

your delivery option and completed your order, we cannot re-direct your order to another address.

 

You will be notified once your order is ready to collect. You must bring your email confirmation and a valid

proof of ID to collect your order.

 

Returns.

 

We offer a full refund (excluding delivery costs) on any items that have been returned to us pithing 14 days of

the delivery date.

 

It is very important that items to be refunded or exchanged are returned to us in a saleable condition. Please

return any items in the original packaging with any labels, tags, etc. still attached. Please note that we cannot

issue a refund for items that have been worn.

While we offer free returns for all orders, the original delivery cost won’t be included in your refund. Please

note: if you return an item, the taxes and import duties will be refunded to you if they were originally

included in the purchase price. If they were not included, you will be responsible for reclaiming duty directly

from your local Customs office.

Non-Returnable Products

 

The following products cannot be returned:

 

- Products that are personalised, bespoke, altered or otherwise made to your specification

 

- Beauty products, fragrances.

 

- Certain accessories (hosiery)

 

Underwear, nightwear and swimwear, unless the protective adhesive strip is still in place and the item is in a

saleable condition

 

Pricing, Product & Service Descriptions.

If a discovery has been made that we have made a pricing error, we reserve the right to suspend your order

and contact you to ask whether you wish to continue with the order at the correct price. We will not be

obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its

accuracy, either expressed or implied. We reserve the right to amend errors or to update product information

at any time without prior notice.

Packaging may in fact vary from what is shown on the website and all weights and dimensions of products are

not a guarantee and approximation only. Although we try to ensure that every image of the product and

colour is accurately displayed, depending on your viewing device and settings, colour may be altered to that

of the product. In the event of the image of a product being incorrect or inaccurate, we will contact you prior

to dispatch or you can contact us directly on receipt to discuss further, the product received and how to

proceed.

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